Introduction
Carer’s Academy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly when you use our website and services. This privacy policy explains how we collect, use, and share your personal data when you interact with us, enroll in our courses, or use our online resources. Please read this policy along with any other privacy notices we may provide to ensure you are fully informed about how and why we use your information.
Who’s Responsible for Your Data?
The controller of your data is Carer’s Academy, and we can be contacted at:
Email: info@carersacademy.co.uk
If you have any questions or concerns about this privacy policy or our data practices, please reach out to us using the above contact details.
What Personal Data Do We Collect?
We collect various types of personal data to provide you with a smooth and personalized experience when you use our services:
- Identity Data: Includes first name, last name, username, or other identifiers.
- Contact Data: Includes your billing address, email address, and telephone number.
- Transaction Data: Includes details about payments to and from you and other details of courses and services you have purchased from us.
- Account Data: Includes details of purchases or orders made by you, as well as your preferences, feedback, and survey responses.
- Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, operating system, and other technology used to access our website.
- Usage Data: Information about how you use our website, courses, and services.
- Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
Aggregated Data
We may use your data to create aggregated information, such as statistical or demographic data. Aggregated data does not identify you as an individual. If we combine aggregated data with your personal data so that it can identify you, we will treat the combined data as personal data and handle it according to this policy.
Special Category Data
We do not collect any special category data about you, such as health information, race, religious beliefs, or sexual orientation.
How Do We Collect Your Personal Data?
We collect data in the following ways:
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- Direct Interactions: When you fill in forms, communicate with us via phone, email, or our website, create an account, enroll in a course, subscribe to our services, request marketing communications, or provide feedback.
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- Automated Technologies: We use cookies and other tracking technologies to collect technical data about your equipment and browsing activities. For more information, please refer to our Cookie Policy.
- Third-Party Sources: We may receive data from analytics providers (such as Google Analytics) and social media platforms (such as LinkedIn or Facebook).
How Do We Use Your Personal Data?
We use your personal data for the following purposes:
- Course Registration: To register you as a new client and manage your account.
- Processing Payments: To process and deliver your orders, manage payments, fees, and charges
- Customer Support: To manage our relationship with you, including notifying you of changes to our services or requesting feedback
- Marketing: To send you information about our courses and services that may interest you
- Website Administration: To administer and protect our website, including troubleshooting, data analysis, system maintenance, and support
- User Experience: To deliver relevant website content and advertisements to you and measure their effectiveness
- Analytics: To use data analytics to improve our website, products, services, and marketing efforts
- Recommendations: To make suggestions about courses or services that may be of interest to you
What Legal Grounds Do We Rely On to Process Your Data?
We will only use your personal data where we have a lawful basis to do so, including:
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- Contractual Necessity: To fulfill our contract with you when you purchase our courses.
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- Legitimate Interests: To improve our services and marketing efforts, unless your interests or rights override those interests.
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- Legal Obligation: Where processing is necessary to comply with legal requirements.
If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
Marketing Communications
We may send you marketing communications if you have requested information from us or purchased courses. If you wish to opt out of marketing communications, you can do so at any time by clicking the “unsubscribe” link in emails or by contacting us directly.
Do We Use Cookies?
Yes, we use cookies to distinguish you from other users and enhance your browsing experience. For detailed information on how we use cookies, please refer to our Cookie Policy.
Do We Use Third-Party Links?
Our website may contain links to third-party websites, tools, or applications, such as Teachable. Please note that we do not control these websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.
Sharing Your Personal Data
We may share your personal data with the following parties for the purposes outlined above:
- Service Providers: Includes website hosting platforms (e.g., hostinger.com), payment processors (e.g., Stripe, PayPal), and marketing services (e.g., Brevo)
- Professional Advisers: Lawyers, accountants, auditors, and other consultants who may act as processors or joint controllers.
- Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities where required by law.
All third parties are required to respect the security of your personal data and use it only for specified purposes.
International Data Transfers
We may transfer your data outside the UK/EEA, but only to countries that offer an adequate level of data protection or where specific contractual clauses are in place.
Data Security
We have implemented robust security measures to protect your personal data. Your data is stored with GDPR-compliant providers, and access is limited to authorized personnel. In the unlikely event of a data breach, we will notify you and any applicable regulators where legally required.
Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for. For tax purposes, we are required to keep basic customer information for six years after the end of our relationship.
Your Legal Rights
You have the following rights regarding your personal data:
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- Access: Request a copy of the personal data we hold about you.
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- Correction: Request corrections to inaccurate or incomplete data.
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- Erasure: Request deletion of your data, subject to legal requirements.
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- Objection: Object to processing your data under certain circumstances.
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- Restriction: Request a restriction on processing your data.
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- Data Portability: Request transfer of your data to you or a third party.
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- Withdraw Consent: Withdraw consent for data processing at any time.
If you wish to exercise any of these rights, please contact us.
Changes to This Policy
We review this privacy policy regularly. We encourage you to review this page periodically for the latest information on our privacy practices
